Products & Services
2007 Process Solutions Canada Limited
Customer Care
Customer Care is the vehicle through which we create synergy with our customers. Our Customer Care group maintains close and ongoing working relationships with all customers to ensure they get the most out of our solutions and any support issue is met effectively and in a timely process.
Customer Care technicians are uniquely qualified to serve our customers because they are the same people who install our solutions and provide long term support for them.
Cathy Rogers
Manager, Customer Care
Questions regarding Customer Care by Process Solutions?
Contact by Email or phone her at our Edmonton Office
Customer Care - Key Functions
Whether onsite or utilizing remote access tools, we are able to consistently install our products with a minimum of customer impact and train all relevant staff on their use. By working co-operatively with site staff and corporate IT groups, our Customer Care technicians are able to successfully implement interfaces with existing systems and networks. We do what is necessary to ensure our products are effectively integrated into existing plant systems.
Installation and Training Services
Long Term Support
Plants and terminals are subject to change with alterations in one part of the process often affecting other systems. Using comprehensive support tools Customer Care can:
- Access a troubled system from anywhere in the world,
- Make software and database upgrades as necessary at any time.
- Support of systems 24 hours 7 days a week.
Process Solutions support services are available through a maintenance contract or on a time & material cost basis.
Over 98% of our customers have full service long term support agreements in place.
What Makes Process Solutions' Customer Care Unique?
Our Customer Care staff are cement specialists, who understand how our solutions fit into the larger plant/terminal processes. They are uniquely qualified to understand the complexities inherent with integrating software with specific customer needs.
Our staff goes beyond the scope that is required to meet each customer's needs because we understand how our products function within the cement manufacturing and delivery process. With this holistic view of plant/lab/terminal processes, our technicians understand that issues often affect multiple systems and can be difficult to isolate. Diverse experience allows them to troubleshoot more effectively
Process Solutions maintains high customer satisfaction because of the expertise, passion, and commitment to excellence that Customer Care members possess. We work as a team both internally and with our customers to ensure our products and solutions consistently exceed expectations. It is due to these core traits that that we are able to provide our clients with the most competent and customer focused support possible.
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